Refund Policy Upon Cancellation:

Cancellation from the moment of purchase up to 14 days prior to the departure date of the journey: Cancellation will be permitted with no cancellation fees (0%), except for the registration fee and credit card clearing fee, which are non-refundable in any case (subject to the provisions of the Consumer Protection Law).

Cancellation within less than 14 days prior to the start of the journey or during the journey: The participant will be charged a cancellation fee of 20% of the journey’s cost (with no refund on the registration fee and credit card clearing fee).

Cancellation due to medical reasons (before or during the journey): In the event that a participant is forced to cancel or terminate their participation due to a medical reason that prevents them from continuing the journey (subject to presenting an official medical certificate), they will be entitled to a full refund for the trekking days they did not actually utilize. Alternatively, these days can be converted into a credit valid for another journey for a period of two years, or transferred as a gift to a friend or family member 😊.

Time limit for refund requests: A refund request may be submitted up to one year from the day of leaving the journey. After this period, it will not be possible to receive refunds or credits.

Cancellation of the journey by the organizer: Will entitle the participant to a full refund of the amount actually paid, without any additional compensation.

Cancellation or postponement due to security situation or force majeure: In the event of a security situation or force majeure that prevents the journey from taking place as planned, the journey will be postponed to an alternative date in coordination with the participants.

In such a case, we offer full flexibility: the purchased ticket can be converted to any other segment or journey of the organization for a period of two years. A participant who chooses to receive a refund instead of a postponement/conversion will be entitled to a full refund, except for direct costs already paid to third parties for the production of the journey.